What exactly does Heirloomish make?

We create custom magnets from your real film negatives or digital scans of old photos. Each piece is handcrafted and designed to preserve your memories in a tangible, displayable way.

How do I upload my photos"?

You can upload your photos by clicking on the “Continue Shopping” Button after checkout.

You can also upload your photos by finding your order confirmation email and clicking on the link that says “PLEASE CLICK HERE TO UPLOAD YOUR PHOTOS”.

Do I have to mail in my original film?

Not necessarily. You’re welcome to upload a high-quality scan or photo through our Customer Upload Portal after purchasing. If you prefer to send in physical film, we’ll provide safe mailing instructions with your order confirmation.

What size are the magnets?

Each magnet is approximately 50x90mm (2" x 3.5") — about the size of a wallet photo. This gives your image enough room to breathe while keeping it fridge-friendly.

How do I place an order?

1. Choose your product (single magnet or bundle).

2. Complete checkout.

3. Send us your photo/negative via upload or mail.

4. We’ll create your heirloom and ship it back!

Do you offer gift cards?

Yes! You can purchase a digital Heirloomish gift card for someone special — perfect for birthdays, memorials, and milestone moments.

Do you offer bundle pricing?

Absolutely. We offer discounted bundles for 3, 6, or 10 magnets — ideal for gifting, family sets, or creating your own mini gallery.

How long does it take to receive my magnet?

Once we receive your image or film, orders typically ship within 7–14 business days. You'll get a tracking number as soon as your item is on the way.

Can I return or exchange my order?

Due to the custom nature of our products, we do not accept returns or exchanges. However, if there’s a problem with your order (damaged, incorrect, etc.), please reach out within 5 days of delivery and we’ll make it right.

Will you share my photo online?

Only if you say yes. At checkout, you can opt in to allow us to share your finished magnet on our social media or website. If you decline, your images stay completely private.

Who do I contact with other questions?

Send us an email at Orders@Heirloomish.com or use the contact form on our site. We’re happy to help!